Refund Policy

Our transparent policies for gold testing, trading, and refining services

Effective Date: January 2025

1. Testing Services

  • 100% refund if equipment failure occurs during testing
  • 50% refund for cancelled appointments with 24-hour notice
  • No refunds after purity report has been issued

2. Bullion Transactions

  • 24-hour cancellation period for all bullion orders
  • No returns accepted on assayed items after verification
  • Market loss deductions apply to cancelled orders based on spot price changes

3. Refining Services

  • Yield guarantees provided in writing before processing begins
  • Disputes require third-party assay at client's expense
  • Standard material loss of 0.5-2% during smelting process

Important Notice

All refund requests must be submitted in writing to accounting@muzurigold.com within 7 days of service completion. Refunds will be processed within 14 business days.